COLLECTION REPRESENTATIVE – ANAHEIM, CA
The Collector position specializes in 3rd party outbound and inbound collection calls on past due accounts for consumer and commercial accounts. Based in a call-center, the collector position has a base hourly wage but is eligible for performance bonus earnings based on amounts collected each month.

Hours: Mon-Wed & Fri: 8:30AM-5PM, Thu: 12PM-9PM, Sat: 2x/mo 8AM-12PM

Primary Duties & Responsibilities:
Contact consumers via telephone regarding past due credit card accounts
Investigate, research & track down consumer information
Negotiate payments on delinquent bill
Qualify consumers for payment plans by gathering information
Maintain compliance with FDCPA and state regulations
Attend weekly training sessions for collection-related topics

Required experience:
Previous experience in collections, call center, sales or customer service experience
Has strong telephone, communication & listening skills
Is dependable
Has a “thick skin” mentality
Is able to work well under pressure
Able to meet goals and deadlines in a fast-paced, highly stressful environment
Thinks quickly/is quick with rebuttals
Thinks “outside the box” and has creative research skills
Has strong multi-tasking and organizational skills
Has basic computer skills - types 25 wpm, is familiar with Internet
Maintains confidentiality with secure/sensitive corporate, client & consumer informatio