The Collector position specializes in 3rd party outbound and inbound collection calls on past due accounts for consumer and commercial accounts. Based in a call-center, the collector position has a base hourly wage but is eligible for performance bonus earnings based on amounts collected each month.

    Primary Duties & Responsibilities:
    • Contact consumers via telephone regarding past due credit card accounts
    • Investigate, research & track down consumer information
    • Negotiate payments on delinquent bill
    • Qualify consumers for payment plans by gathering information
    • Maintain compliance with FDCPA and state regulations
    • Attend weekly training sessions for collection-related topics

    Required experience:
    • Previous experience in collections, call center, sales or customer service experience
    • Has strong telephone, communication & listening skills
    • Is dependable
    • Has a “thick skin” mentality
    • Is able to work well under pressure
    • Able to meet goals and deadlines in a fast-paced, highly stressful environment
    • Thinks quickly/is quick with rebuttals
    • Thinks “outside the box” and has creative research skills
    • Has strong multi-tasking and organizational skills
    • Has basic computer skills - types 25 wpm, is familiar with Internet
    • Maintains confidentiality with secure/sensitive corporate, client & consumer informatio